Contact us

Our customer service team offers support in English, Italian, French, Spanish, German, Portuguese and Greek.

If you're having trouble finding the answers you need in our Q&As you can contact us via email at contact@hikoala.co.

We will make sure to acknowledge your request within 24 business hours and aim to resolve any requests within 72 business hours.

We do not offer telephone support. If you have any questions, please contact us via email at contact@hikoala.co.

We will make sure to acknowledge your request within 24 business hours and aim to resolve any requests within 72 business hours.

We are committed to providing the highest level of service to you.

But sometimes, things can go wrong. As a valued customer you have the right to submit a complaint.

You can submit your complaint via email at complaint@hikoala.co

We'll confirm that we've received your complaint within 5 business days. You'll also be given the name and contact details of the person managing your case.

We'll keep you informed as we review your complaint:

• You'll receive a written update within 5 business days.
• We'll send a final decision within 20 business days of receiving your complaint.