Luggage Insurance

Our Luggage Insurance covers you against delayed or lost luggage, without having to provide any receipt about the contents of your luggage.

A baggage will be considered as delayed if it is returned to you at least one day after you arrive at your final destination.

A baggage will be considered as lost, if it has not been returned within 21 days of your arrival at your final destination.

For more details, check your Terms and Conditions.

In order to initiate a search for your baggage, you should fill out a Property Irregularity Report (PIR) at the Lost Found office at the airport of arrival, before leaving the restricted baggage collection area.

There, a Volotea representative will collect information about your baggage and the contact details for entering them into the World Tracer automatic baggage locating system. Once the report has been filed, a reference number will be generated (composed of letters and numbers in the following format: ABCD123456), which should be kept for following up with the case. Please use this number when you speak to Volotea in reference to your case.

Some of Volotea's airports do not have an automated service for generating the PIR. In these cases, it can be filled out manually from the Lost Found and they will see that it is sent to the corresponding department for creating the PIR on our World Tracer server.

In such a scenario, you should contact Volotea via their online form to get your PIR: https://www.volotea.com/en/contact/complaints-lostbaggage/

This insurance does not provide cover for losses, damage or events caused directly or indirectly by the following:

• damaged luggages
• War or conflict: Any act of foreign or civil war, or related military operations.
• Nuclear and radioactive risks: Any loss or damage linked to:
  • nuclear weapons or devices designed to cause an explosion
  • nuclear fuel, radioactive materials or waste
  • pages.faqs.volotea.luggageInsurance.notCover.subList3
• Cyber events: Any loss, damage, expense or liability caused by or resulting from a cyber act or cyber incident.
• Unreported luggage incidents: Any delay or loss of luggage not supported by a valid Property Irregularity Report (PIR) issued by the airline.

For more details, check your Terms and Conditions.

The Luggage Insurance provides fixed compensation for each checked luggage delayed or lost. Cover applies only to luggage checked in for your flight.

In case of disruption, you will benefit from:

• €200 per checked luggage in case your luggage is returned to you at least one day after you arrive at your final destination on your outbound or return journey.
• €500 per checked luggage in case your luggage has not been returned within 21 days of your arrival at your final destination on your outbound or return journey.

For more details, check your Terms and Conditions.

The Luggage Insurance only applies to checked luggage. No compensation will be provided for hand luggage or cabin luggage.

A Property Irregularity Report (PIR) is an official document filed with an airline or transport company to report issues or discrepancies related to a passenger's baggage or personal property.

It is typically used when luggage is lost, delayed, damaged, or delivered in an incorrect condition.

The PIR records essential details such as the passenger information, baggage description, flight details, and the nature of the irregularity, serving as a formal basis for investigation and compensation claims. The PIR is a reference number composed of letters and numbers in the following format: ABCD123456.

You can find more about PIR, here: https://www.volotea.com/en/contact/article/7405958185873

Unfortunately, no. Our Luggage Insurance only covers delayed or lost luggage.

The purpose of this insurance is to compensate for the loss or lack of use of the contents of your luggage, material damage is not taken into account. Therefore, we will not refund any cost related to luggage damages.

You can add Luggage Insurance when booking your flights on Volotea website.

You will be able to select this option inside the 'Peace of Mind' section before completing your purchase.

After the payment, you will receive confirmation of your insurance and a insurance certificate from us.

Please note that it is not possible to add Luggage Insurance to your booking after completing your purchase.

To submit a claim for compensation, follow these steps:

Log in to our customer hub: https://customer-hub.hikoala.co

Fill in our online form

Make sure to have your PIR number and supporting documents provided at the airport as outlined in the Terms and Conditions. This is mandatory to make request a compensation.

Once submitted, our Claims team will begin assessing your case. This process may take a few business days. Once the assessment is complete, you will receive a confirmation email outlining the outcome and the next steps regarding your compensation.